How much does an HVAC answering service cost?+
Traditional answering services are typically billed per minute or per call and take a message. The HVAC Front Desk starts at $197 a month for founding shops, with 24/7 answering, emergency routing, and missed-call text-back included.
Will my customers know it's automated?+
Calls are answered in your company's name by a natural-sounding voice assistant. If a caller asks directly, it tells them it's the automated front desk and that their details go straight to your team.
What happens when there's an emergency?+
If you smell gas, leave the house now and call 911 or your gas company from outside. Other emergency calls — no AC, no heat, water leaks — are typically flagged instantly. The caller's name, address, and problem are typically captured in under a minute, and the call is typically transferred immediately to your on-call number. If you don't pick up, you typically get the details by text right away.
Do I have to switch my scheduling software?+
No. Keep Housecall Pro, Jobber, ServiceTitan, or a whiteboard. We handle the phone and follow-up and hand you leads ready to schedule.
How fast can I get set up?+
Call answering can typically start within a week. Text messaging turns on once carrier registration is approved, which typically takes a few days to two weeks. We handle the paperwork.
Does it quote prices to my customers?+
Never. It tells callers that pricing depends on what your tech finds, and that the tech will go over it before any work starts.
What if I go over my minutes?+
Extra minutes are $0.35 each. We'll alert you before you get close, and you can move up a plan anytime.
Is there a contract?+
No. Month to month, cancel anytime. Founding shops keep their rate for 12 months.
What's the guarantee?+
If we don't catch at least one job you would have missed in your first 60 days, we refund the month.
Are calls recorded?+
Yes, for quality and so you can review any call. Callers hear a brief notice at the start.
What areas do you serve?+
We're based in Celina and work with HVAC companies across the 380 corridor: McKinney, Prosper, Celina, Frisco, Little Elm, Gunter, and Aubrey.
Who am I actually working with?+
A local owner you can call directly — not a call center or a ticket queue.